Frequently Asked Questions

What are some of the best ways you have seen companies develop cultural capability across all levels of their organisation?

Cultural Confidence takes time and dedication from all individuals of an organisation. The best methods are:

  1. Ones that involve specific training for leaders, as they are the organisation’s change influencers;
  2. Embedding First Nations cultures in the organisation, i.e. language, events, Sorry Business;
  3. Giving the opportunity for your First Nations employees to have a voice (volunteer-based). Some of our clients have rolled this out effectively by creating a volunteer-based First Nations group that the organisation consults for all business activity;
  4. Regular team check-ins to measure impact and follow-up training – cultural confidence is something we’ll always continue to evolve.

Yes! We offer our services Australia-wide through virtual training sessions, eLearning, and face-to-face training where our Facilitator, John, travels to you.

Both sessions are the same content with a focus on demonstrative comprehension and critical reflection of learnings. The key difference is in the delivery: the smaller Workshop attendance numbers allow time to workshop the content in group activities. Town Halls encourage larger attendance numbers and is delivered in a presentation-style as opposed to workshopping the content. However, we have the abaility to make Town Halls interactive and often deliver these in this format.

Our training content is guided by your briefing and key objectives, with a focus on demonstrative comprehension and critical reflection of learnings through small group activities. The key difference is in the delivery: the longer sessions allow greater time to workshop the content in group activities (which we have a vast range of) and also leaves room for discussions that can come up. The preference really comes down to you and what you know will be most suitable for your unique team.

Our eLearning module was built to complement our blended learning model, so the content differs from our face-to-face and virtual/online training sessions to enrich the learners’ experiences. We recommend using our eLearning module as the first tier of training for your staff, including onboarding, then taking learners through our Understanding Reconciliation Workshop as the second tier of training. This approach gives learners the opportunity to delve deeper into the content with John’s expertise as a guide.

Yes, we have individual licenses.

Certainly! In fact, bespoking the content to your specific organisational needs is desirable for us too. It is our goal to ensure our clients receive the best learning experience possible.

Our framework and content always value-adds to local areas. However, it is unethical and frowned upon to speak on behalf of Traditional Custodians. This is a global and national framework delivered from a generic context. We do not duplicate or represent local content.

We understand – the space of reconciliation is important for all of us but can be triggering for many. John is experienced with handling vulnerable peoples and/or topics and always starts our sessions in a way that promotes culturally safe environments. Our most common feedback from clients is how safe and respected they felt almost immediately in the session with John, encouraging attendees to ask questions they’ve been too afraid to ask before.

This is a matter of preference – not all teams are the same. One team may need time to digest and reflect on their learnings before embarking on the second and third courses, while others may be keen to absorb all of the courses in one go, in which case we can deliver all three courses in a full-day training session. If you’re unsure, our existing clients have found a 2-4 month gap has worked well for their teams.

Our core IP is our bread and butter, so we have a strict terms that prohibit any sharing of our content, including no photography or recording.

All of our sessions focus our learners on demonstrative comprehension and critical reflection of learnings, meaning our learners have the confidence to take their learnings into their own hands. After all, we are all masters of our own thinking and actions. To continue to foster the development of this critical skill, we provide resources and reflection documents to learners who have completed our courses. We can also work closely with you and your learning strategy, stepping in at tactical moments along your Reconciliation Action Plan deliverables.

Yes, we can easily put this arrangement in place. If you’d like to do so, please let Rach know.

We have a number of external partners nationwide that can assist with cultural immersion experiences in your particular region. If you’re interested in including this service, please let us know and we’d be happy to assist.

To mitigate the risk of push-back and fatigue, it helps to understand its purpose. In traditional cultural practices, an Acknowledgement of Country is not overused. We use the Acknowledgement to enter an area for hunting/walk about access, and seek to be Welcomed into an area by the Traditional Custodians for access/usage. An Acknowledgement recognises the occupational longevity of First Nations communities prior to colonisation and the continuing connection our First Nations communities hold today and into the future. Remember, you are Acknowledging and recognising the Country you’re on (i.e. tribal boundary). It is not the whole of Australia. A Welcome to Country can only be delivered by a Traditional Custodian from that area. 

Unfortunately, because of the histories of First Nations languages being prohibited due to prohibition, it is difficult or sometimes impossible to find records of the languages. For this reason, we recommend your organisation is transparent about the resources they have used to discover these Traditional names and common phrases by displaying the resource/reference on the document under the relevant site.

National Aboriginal Islander Day Observance Committee is celebrated from the first Sunday to the second Sunday of July every year. It was originally created as a call to action on the sub-standard living conditions in Aboriginal communities. It is a coming together of culture, community, and people to celebrate the wonderful achievements of First Nations cultures and communities. 

National Reconciliation Week goes from the 27 May to 03 June every year, acknowledging two significant dates in our shared history. The 27 May acknowledges the recognition of First Nations peoples being counted as part of the reckoning population in the Australian Constitution (27 May 1967); allowing the Federal Government to make laws for First Nations peoples. The 03 June celebrates the Mabo decision (03 June 1992). On this date, the High Court of Australia challenged the term Terra Nullius (land unoccupied) by acknowledging the occupational longevity prior to colonisation of First Nations cultures, communities and peoples.

National Sorry Day acknowledges the Bringing Them Home report (1997), an Australian report of the National inquiry into the Separation of Aboriginal and Torres Strait Islander children from Their Families. This is often referred to as the Stolen Generations. National Sorry Day pays homage to this period in our history and the continuing trauma that has evolved from these practices. It is an opportunity to reflect on how we can all play a part in the healing process for our nation moving forward.

The beautiful thing about caring for Country is that it never changes; the way we care for Country today is exactly the same as we did thousands of years ago. Connection to Country is sometimes referred to as Moiety, meaning where do you belong in the world? This determines your responsibilities and obligations to care for Country – “leave no trace, only footprints”. Every Country has a unique Spirit/totem and voice, which is why each Country has different totems to symbolise and speak for it. We highly recommend you connect with your local Traditional Custodians to learn more about your unique Country’s voice and what you can do to care for it. You may find your own Spirit evolves as your relationship with Country does.

Many Australians are experiencing mixed emotions and fatigue. It is now an opportunity for us to sit down and reframe the relationships between all Australians. Acknowledging this, focus conversations on solution-based outcomes and include First Nations voices wherever possible.

 

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